MAGIC JOHN Magnetic Neck Mount Phone Holder with 360° Adjustable & Wearable

MAGIC JOHN Warranty Support

Thank you for choosing Magic John. We stand behind every product we sell.
If you're experiencing any issues with your product, please don't hesitate to contact us. We're committed to ensuring your complete satisfaction.

To help us assist you better, please have this information ready:
- Where you purchased
- Order ID
- Photo/video showing the issue

Contact Options:
Official Website order: support@magicjohn.com
Amazon Order: customerservice@magicjohn.com

🎯: Submit a Ticket:
We typically respond within 24 hours and will do everything we can to resolve your issue quickly.
Note: To ensure timely email responses, please contact the corresponding email address based on the platform where you placed your order.

SHIPPING INFORMATION

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

The time frame of an order delivery is divided into two parts:

• Processing Time: 1-2 Days
• Shipping Time: 5~15 Days (Depending on the region and the available shipping option)

Shipping Methods: Air freight for all regions

Shipping Fee

1. US Shipping fee: Free shipping over $40, otherwise $2.99 Flat fee
2. EU & AU Shipping fee: Free shipping over $40,  otherwise $4.99 Flat fee
3. South Pacific Asia Shipping Fee:  Free shipping over $40,  otherwise $4.99 Flat fee
4. Other Countries: Flat fee of $30 Applies to all orders

Estimated Delivery Times

1. US Standard shipping: 3-5 business days 
2. EU&AU&CA Standard shipping: 5-10 business days 
3. South Pacific Asia: 6-12 business days 
4. Other Countries: Depending on the region and the current status, the delivery time may vary. After placing an order, you can always track your order with the provided tracking number for more accurate shipping times. 

Order Cancellation

We accept order cancellations within 24 hours of purchase. Orders are typically processed within 1–3 business days. As long as your order has not yet shipped and falls within the allowed cancellation period, we can assist with order cancellation upon request.

Return Eligibility

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We accept returns for the following reasons:

• Reason Code A: Wrong item received
• Reason Code B: Damaged or defective item
• Reason Code C: Unsatisfactory quality

Please note that items that are damaged due to misuse or improper installation are not eligible for return.

How to Initiate a Return

To start a return, contact us at support@magicjohn.com. If your return is accepted, we’ll provide a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at support@magicjohn.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and correct it.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items) and opened or used screen protectors. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

Once we’ve received and inspected your return, we will notify you whether the refund has been approved. If approved, the refund will be automatically processed to your original payment method. Please note that it may take up to 7 days for your bank or credit card company to process and post the refund.

Shipping  Fee

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Return Address
Once your return is authorized, please ship your package to the following address:

Recipient: RE USLAXB 948663
Address: 10886 CITRUS AVE, Dock #47
City: FONTANA
State/Province: California
Country: US
ZIP Code: 92337
Phone: 626-643-0586

Return Instructions
Please note that all returns must be authorized by our customer service team. Do not return any items before contacting us, or your return may not be accepted.