Return and Refund Policy

Order Cancellation

We accept cancellation requests within 24 hours of purchase. Orders are typically processed within 1–3 business days. If your order has not yet shipped and falls within this window, contact us and we'll take care of it right away.

30-Day Money-Back Guarantee

All products are backed by our 30-Day Money-Back Guarantee. Items purchased within 30 days may be returned for a full refund, provided they meet the following conditions:

  • Unused and in their original condition
  • In the original packaging with all included accessories
  • Accompanied by proof of purchase (order confirmation or receipt)

We accept returns for the following reasons:

  • Code A — Wrong item received
  • Code B — Item arrived damaged or defective
  • Code C — Item does not meet quality expectations

Items damaged due to misuse, improper installation, or physical impact after delivery are not eligible for return.

Product Warranty

Beyond the 30-day return window, all products are protected by our warranty replacement program:

  • Phone Cases — 365-Day Coverage.
  • All Other Products — 180-Day Coverage. This includes screen protectors, mounts, cables, chargers, cooling fans, car accessories, and all other products.

If your product fails under normal use within the warranty period, we'll arrange a replacement at no charge. Physical damage, misuse, improper installation, and unauthorized modifications are not covered.

How to Start a Return or Claim

Contact our support team at support@magicjohn.com to initiate a return or warranty claim. All returns must be pre-authorized — packages returned without prior approval will not be accepted. Once approved, we'll provide a return shipping label and packing instructions.

Please inspect your order upon receipt. If an item arrives defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

  • Custom or personalized products (special orders)
  • Opened or used screen protectors — eligible for warranty replacement instead
  • Items damaged due to misuse or improper installation

Refund Processing

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed back to your original payment method within 3–5 business days. Please allow an additional 3–7 days for your bank or card issuer to post the credit to your account.

Return Shipping

  • Customer-initiated returns: The customer is responsible for return shipping costs. Fees vary by carrier.
  • Our error: If the wrong item was received or the item arrived damaged or defective, we cover all return shipping costs at no charge to you.

Flash Sale Returns & Refunds

  • All Flash Sale products are final sale and are not eligible for returns or refunds, except in cases of verified quality issues.
  • If your item arrives damaged or defective, please contact our customer service team with photos within 7 days of delivery, and we'll be happy to assist.

Questions? Contact us at support@magicjohn.com.