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FAQ
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FAQ
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1
Where is my order?
You can track your order in My Orders, or via the tracking link in your confirmation email.
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2
Marked as delivered but not received
Please check with neighbors and wait 24 hours, then contact support.
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3
Why is there no tracking update?
Tracking can take 3–5 days to update as scans only happen at checkpoints.
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How long will the order take to arrive?
Standard delivery takes 7–12 business days.
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Are there any additional fee for customs?
Customs duties may apply depending on your country.
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How do I return items?
Start a return in My Orders within 30 days of delivery.
