MAGIC JOHN Y2 Smart Selfie Stick
Customer Care
We truly believe we carry some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 30-day guarantee.
If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your order.
"At MAGICJOHN, customer satisfaction is at the heart of everything we do. Our dedicated customer service team is here to ensure you have the best experience, from product selection to post-purchase support. Whether you need assistance with order details, have questions about our screen protectors, or require guidance on installation, we’re ready to help with prompt, friendly, and knowledgeable service.
We believe in providing solutions that leave you feeling valued and confident in your choice with Magic John. Please don’t hesitate to reach out to us for any reason at magicjohn@magicjohn.com. We’re here to make sure your experience with MAGICJOHN is exceptional, every time."
Shipping information
SHIPPING INFORMATION
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of an order delivery is divided into two parts:
- Processing Time: 1-2 Days
- Shipping Time: 5~15 Days (Depending on the region and the available shipping option)
Shipping Methods: Air freight for all regions
Shipping Fee
- US Shipping fee: Free shipping over $30, otherwise $2.99 Flat fee
- EU & AU Shipping fee: Free shipping over $30, otherwise $4.99 Flat fee
- South Pacific Asia Shipping Fee: Free shipping over $30, otherwise $4.99 Flat fee
- Other Countries: Flat fee of $30 Applies to all orders
Estimated Delivery Times
- US Standard shipping: 3-5 business days
- EU&AU Standard shipping: 5-10 business days
- South Pacific Asia: 6-12 business days
- Other Countries: Depending on the region and the current status, the delivery time may vary. After placing an order, you can always track your order with the provided tracking number for more accurate shipping times.
Return information
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We accept returns for the following reasons:
- Reason Code A: Wrong item received
- Reason Code B: Damaged or defective item
- Reason Code C: Unsatisfactory quality
Please note that items that are damaged due to misuse or improper installation are not eligible for return.
How to Initiate a Return
To start a return, contact us at support@magicjohn.com. If your return is accepted, we’ll provide a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at support@magicjohn.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and correct it.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items) and opened or used screen protectors. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
Once we’ve received and inspected your return, we will notify you whether the refund has been approved. If approved, the refund will be automatically processed to your original payment method. Please note that it may take up to 7 days for your bank or credit card company to process and post the refund.
Shipping Fee
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
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